Delivery Policy

1. Scope of Delivery Policy

This Delivery Policy outlines the terms and conditions related to the delivery of services purchased through the official website of STR (Tianjin) Management Consulting Co., Ltd. (hereinafter referred to as "we," "us," or "our"). By placing an order on our website, you agree to this Delivery Policy.

2. Service Delivery Timeline

1. General Delivery Timeframe: The delivery timeline for each service depends on the nature of the service purchased. Specific delivery timelines will be communicated to you in writing during the service confirmation process.
2. Customized Services: For services requiring customization (e.g., payroll system setup or HR consultation), the estimated delivery schedule will be provided after evaluating the project requirements.
3. Expedited Delivery: If expedited delivery is required, please contact our support team prior to purchase. Additional charges may apply for priority services.

3. Delivery Method

1. Digital Services: Digital deliverables (e.g., reports, consultation documents) will be provided electronically via email or through our secure online platform.
2. Scheduled Services: For services delivered through scheduled sessions (e.g., workshops, consultations), the schedule will be agreed upon during the confirmation process.
3. Subscription-Based Services: For subscription services, access details or credentials will be shared within 24 hours of payment confirmation.

4. Delays in Delivery

We strive to deliver all services according to the agreed timeline. However, delivery schedules may be affected by factors such as:

• Changes in project scope or requirements.
• Delays in receiving required information or approvals from the customer.
• Unforeseen circumstances such as technical issues or force majeure events.

In case of delays, we will notify you promptly and provide an updated timeline.

5. Customer Responsibilities

To facilitate timely delivery, you are responsible for:

1. Providing accurate and complete information during the purchase and onboarding process.
2. Responding promptly to our requests for additional details or approvals.
3. Ensuring availability for scheduled sessions or communications related to service delivery.

6. Non-Delivery Claims

If you believe a service has not been delivered within the agreed timeframe, please contact us immediately:

1. Email us at str@hf1997.com with the following details:
   • Your full name and contact information.
   • Order number or invoice ID.
   • Description of the issue.

1. We will investigate and respond to your claim within 3-5 business days.

7. Changes to Delivery Terms

We reserve the right to update or modify this Delivery Policy at any time. Changes will be effective upon posting on our website. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Delivery Policy, please contact us:

STR (Tianjin) Management Consulting Co., Ltd.Email: str@hf1997.comPhone: +86 22 84476135