Social Media Customer Interaction Management
Social Media Account Management:
Regularly update corporate WeChat, Weibo, LinkedIn, and other platforms to maintain brand visibility.
Quick Responses to Customer Interactions:
Reply promptly to customer queries in comments and private messages, boosting satisfaction and trust.
Event Planning and Execution:
Plan and execute online engagement events, such as Q&A sessions, giveaways, and time-limited offers to enhance brand loyalty.
Feedback and Data Reporting:
Collect user feedback and generate reports to optimize future content.